User Specifications

The system to be implemented should include the following:

• Front counter reception: Handles check-ins/outs, occupancy and rates enquiries. The new system must reduce the time needed for front counter reception operations by 20%. Currently, room reservations can only be made through phone. An online reservation system should be implemented. Once the system is successfully implemented, phone reservations will be made unavailable.
  
• Accounts management: Records daily revenues and expenses. The new system must reduce the average number of monthly errors by 20%.
• Housekeeping system: Checks which rooms require room services and informs housekeeping staffs instantaneously.
  
• Guests' details database: To record guests' particulars and preferences. The new system should improve guests' satisfactory ratings from 65% to 80%.